My brothers had referred me to this bar, the place looked great from the outside & definitely on the inside. The hostess, must've been having a bad day or something but she made my experience extremely horrible. She was very condescending towards me and my company. My fiancé, her mother and my older brother and his wife.
She definitely did not have a sense of humour or any kind of friendly attitude towards customers. Does she even understand the phrase, " Friendly customer service" ? The group I was with were very friendly and understanding towards her but she treated us as if we were 2nd class citizens. I highly suggest that they remove her from this position, or the establishment because this is very unprofessional, unacceptable behaviour in such a reputable pub.
We only waited for her to attend to us, but when she came to us, her attitude with us was quite unbecoming, ill-mannered and no professionalism. She didn't even have a name tag, so I cannot identify her name, but the date & time where this unfortunate event took place was 15/01/17 - 2200hrs (10pm) the best way I can identify this dreadful woman was wearing thick black rimmed glasses, black tank top, dark brown and blonde hair.
I do understand how stressful working at a pub/bar can be, I've worked at one before although we were not even remotely being rude, inappropriate, or irresponsible. So this kind of insolent, unmannerly hostess had no grounds to treat us like garbage.
Having this detestable experience was a real let down from this brilliantly acclaimed Pub we've all heard about. This has not been the first time hearing about this unfortunate woman, other customers have encountered this woman's ill mannered behaviour, where they also suggested going somewhere else. I highly suggest future customers to avert to their experience of this commendable bar to their second establishment on 1305 commercial drive. The staff is far more memorable, friendly, made for a far better time.
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