compensation: Based on experience employment type: full-time
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Do you have what it takes to join one of Canada's Best Managed Companies?
About The Role
Under the supervision of the Parts Manager, this position is responsible for the efficient and profitable ordering, stocking and sale of parts.
Training Schedule: Monday - Friday 8:00 am - 4:30 pm
Position Schedule: Tuesday - Saturday 9:00 am - 5:30 pm
Primary Duties and Responsibilities
-To service all allocated sales inquiries in a prompt and effective fashion
-Stock parts inventory and maintain an organized warehouse environment
-Assist Parts department in routine inventory counts
-Articulate parts accessories and specials available to customers
-Remain abreast on product knowledge and market trends
-Assist in greeting (internal and external) customers in a prompt and polite manner (in person and by phone)
-Maintaining the highest Customer Service Index rating from customers by handling all Parts customer discrepancies immediately and according to dealership policy
-Assist in growing sales within the Service department by providing labor estimates when handling parts sales
-Assist Parts department in achieving sales goals and objectives through exemplary customer service and increasingly high customer service
-Interact with Service and Sale department to ensure smooth delivery of parts
-Receive payment from retail customers when necessary
-Communicate effectively with (internal and external) customers, Parts staff and management to report any problems or delays regarding parts deliveries
-Documenting trips, including parts destination or pick-up points
-Maintaining the parts delivery vehicle appearance when necessary
-Maintain Cleanliness in the Parts department
-Using good judgment and practicing safe driving skills at all times when operating Company property
-Keeping up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
-Previous parts experience in a dealership is an asset
-Experience with OEM
-Experience with truck accessories and modifications preferred but not required
-Ability to lift and carry up to 50lbs on a regular basis
-Ability to be on your feet for long periods of time
-The ability to operate manual and automatic transmissions
-Valid Class 5 or 7 driver's license with a clean driver's abstract
-Must be able to communicate (written and verbal) in English fluently
At Trotman Auto Group, we take a different road. We lead with our core values and we are deeply committed to delivering exceptional customer experiences. We appreciate that our customers entrust us with one of their most important purchase decisions, and we work hard to earn that loyalty. We are known to have a palpable "buzz" when you walk into one of our stores with breakaway spirit and organizational culture.
This year we have been the proud recipients of the following;
Awarded Canada's Best Managed - The Best Managed Companies program celebrates the top private businesses in Canada. Canada's Best Managed Companies is one of the country's leading business awards program recognizing Canadian-owned and managed companies for innovative, world class business practices. TAG continues to demonstrate industry leadership in growth, profitability and employee retention.
Awarded the Canadian Automotive Industry Laureate Award for Business Innovation. TAG was awarded for initiatives that significantly enhance performance and broaden the scope of business across the Industry.
Careers with Trotman Auto Group provide:
-In-house training from our exclusive TAG University; including automotive sales, service, parts and more
-Among the best pay in the automotive industry
-Great benefits for full-time employees
-Advancement within the TAG
-Close-knit team and exciting environment
Are You Our Missing Piece? Apply Now!
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