favorite this post Full-time Automotive Customer Service Associate (Guildford, Surrey) hide this posting unhide

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compensation: hourly rate
employment type: full-time

Do you want to join an exciting, fast-paced, dynamic team? PG Performance is currently looking for our next team member! We are a family owned and run business specializing in Volkswagen and Audi vehicles. We thrive on first-rate customer service, high customer satisfaction, honesty, hard work and are looking for the right individual to join our PG family.

About The Role:
The Customer Service Associate will help assist our Sales Department and will have the opportunity of advancement into a sales position with competitive compensation and available benefits package.
Primary Duties and Responsibilities:
- Greet, assist, and direct all customers to appropriate areas or staff members
- Manage a high volume of inbound calls while supplying information to callers and relaying/taking messages
- Follow up customer service calls: parts pick up, appointment reminders, service visit follow-ups
- Social media maintenance
- Shipping/receiving and inventory maintenance
- Manage online orders

- Excellent written and verbal communication skills
- Automotive experience would be a definite asset (European vehicles especially)
- Excellent customer service skills with the desire to exceed expectations
- Excellent computer skills (Outlook, MS Office Applications, Social Media)
- Ability to effectively respond to and meet the needs of customers
- Self-efficient, organized, dependable
- Must be able to effectively multi-task and stay on task under minimal supervision
- Ability to work independently and as a team

Compensation: Hourly Rate

We thank all those that have applied. If you believe you have the skills that we need please reply to this ad, only those shortlisted for the position will be contacted.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6528326921


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